Project Scope

SAA transformed MSIG’s new West Coast headquarters from a traditional insurance office into a lively, hospitality-driven workplace that supports a collaborative, modern work experience. The design shifts the environment from quiet and compartmentalized to open, welcoming, and community focused, creating a workspace that reflects MSIG’s forward-looking identity and elevates both client engagement and daily employee experience. The result is a warm, energized headquarters that fosters connection, productivity, and a sense of belonging.

Client

Mitsui Sumitomo Insurance Group (MSIG)

Location

Downtown Los Angeles, CA

Project Challenges

Transforming a traditional insurance office model into a more open, lively, and collaborative workplace
Creating a space that supports both client-facing interactions and internal teamwork without compromising functionality
Ensuring natural light and exterior views were shared equitably across the entire workplace
Designing flexible workstations and zones that support different work styles and promote team connectivity

Key Moves

Introduced a hospitality-driven reception and meeting area that creates a welcoming, client-ready first impression
Positioned private offices away from the perimeter, using glass fronts to preserve light and openness for all staff
Organized sit-stand workstations into team-based neighborhoods that promote flexibility, communication, and collaboration
Added a central café and coffee bar as an everyday gathering hub that builds community and energizes the workplace

Outcome

SAA delivered a modern headquarters that redefines MSIG’s workplace experience, turning a traditional insurance environment into a vibrant, connected, and hospitality-inspired setting. The design strengthens collaboration, improves access to light and comfort, and creates intentional spaces that bring people together. The result is an inviting workplace that elevates client engagement, supports employee performance, and reflects MSIG’s evolution into a more dynamic, people-focused organization.